Seniors Health Information Program SHIIP

What is SHIIP?

Seniors' Health Insurance Information Program (SHIIP) is a consumer information division of the North Carolina Department of Insurance that assists people with Medicare, Medicare Part D, Medicare supplements, Medicare Advantage, and long-term care insurance questions. We also help citizens recognize and prevent Medicare billing errors and possible fraud and abuse through our NC Senior Medicare patrol (NCSMP) Program.

How does SHIIP work?

SHIIP provides education and assistance to North Carolinians in three ways:

  • By operating a nationwide toll-free consumer information phone line Monday through Friday from 8:00 AM until 5:00 PM
  • By training volunteers to counsel Medicare beneficiaries within their community about Medicare, Medicare Part D, Medicare supplements, Medicare Advantage and long term care insurance.
  • By creating educational materials for consumer's use including the Medicare Supplement Comparison Guide and featuring a Medicare Supplement Premium Comparison Database on the SHIIP website

How do I contact SHIIP?

There is a trained SHIIP Counselor at Hoke County Senior Services. You may also contact SHIIP by dialing the nationwide toll-free consumer number at 1-855-408-1212 or by visiting the SHIIP website.

Information is provided by Seniors' Health Insurance Information Program North Carolina Department of Insurance Wayne Goodwin, Commissioner