Transit Schedules & Fares

Our Mission

We are dedicated to provide safe and dependable transportation to the Hoke County Community.

Scheduling Appointments for H.A.T.S. Transportation

All reservations must be received no later than 11 a.m. one business day prior to the appointment date. When scheduling a ride, please provide you name, address, phone number, date and time of your appointment and name/address of destination. Any passenger who uses a wheelchair or wish to use the wheelchair lift for assistance should inform us when scheduling for transportation. Passengers with appointments within Hoke County must be ready 1 1/2 hours prior to their appointment time (2 hours prior if appointment is before 10:00 a.m. until further notice). Passengers with appointments in other counties will be notified the day before their appointment with what time they should be ready. Please schedule all out-of-county medical appointments between the appointment times listed below.  Click here to sign up for non-Medicaid covered trips (see the Fares section below for pricing).

Medicaid recipients must call Hoke County Department of Social Services at 910-878-4041 to schedule for medical transportation only (HATS cannot take Medicaid transportation appointments directly).  If you receive Medicaid or Managed Care benefits, you must schedule all medical transportation through Medicaid or your benefits provider first.  You will not be allowed to pay for medical transportation out of pocket unless denied by your benefits provider.  Senior Citizens may call Senior Services at 910-875-8588 to check for availability for medical transportation.

Managed Care Provider Numbers

  • AmeriHealth Caritas (ModivCare) - (833) 498-2262
  • Carolina Complete Health (ModivCare) - (855) 397-3601
  • Healthy Blue (ModivCare) - (855) 397-3602
  • UnitedHealthcare Community Plan (ModivCare) - (800) 349-1855
  • WellCare (One Call) - (877) 598-7602
  • NC Medicaid Direct & EBCI Tribal Option - Contact your local DSS

Office hours are 8:00 a.m. - 5:00 p.m. Callers are encouraged to leave a voice message if calling outside of office hours. If leaving a voice message, please clearly state full name and phone number so that we can return your call if there are questions.